Returns, Exchanges, and Refunds Policy

At Modal Fashion, we want you to feel delighted with every Indian kurti you purchase. Our returns, exchanges, and refunds policy is designed to ensure that your shopping experience is as seamless and satisfying as possible. Here’s a detailed look at how we handle returns, exchanges, and refunds:

Returns

When you shop with Modal Fashion, you can easily find out whether a kurti is eligible for return by checking the product description page. Items marked as ‘non-returnable’ are final sales, while those listed as ‘returnable’ can be returned within the specified timeframe. Please review the product details and our policy to ensure eligibility. Note that certain conditions may apply, such as the condition of the product and any ongoing promotions.

Exchanges

If a product is marked as ‘non-returnable,’ you may still have the option to exchange it. We offer a convenient ‘call me back’ option for such cases. If you encounter any issues with your order or have genuine reasons for a return, reach out to us, and we will assess your request to determine if an exchange can be arranged.

Refunds

Refunds are processed in accordance with the specific terms outlined on the product detail page. If your return meets our criteria, we will initiate a refund once the returned item is inspected. Please be aware that refunds may not be available for products that are part of special offers, promotions, or if the item is returned in an unsatisfactory condition.

Important Considerations

To ensure a smooth return or exchange process, please follow the steps outlined in our policy and avoid any misuse or abuse of our platform. Returns initiated under fraudulent conditions or excessive returns may not be accepted, and we reserve the right to deny returns or refunds if the conditions are not met.

Return Policy

At Modal Fashion, we’re committed to ensuring your complete satisfaction with every Indian kurti you choose. To make your shopping experience as smooth and enjoyable as possible, we offer two distinct return options, each designed to meet different needs.

Return Options Overview

1. Comprehensive Return Option:

For select kurtis, we offer a Comprehensive Return Option, giving you the flexibility to return your purchase for any reason within the return window. This option allows you to enjoy the following benefits:

• Flexible Returns: Return your kurti if it doesn’t meet your expectations, even if it’s not defective or incorrect.
• Ease of Return: Available for specific kurtis as detailed in the product description. This option may not apply to all items, so please check the details on the product page.

2. Defective or Incorrect Item Return:

For kurtis where the Comprehensive Return Option is not available, we provide a Defective or Incorrect Item Return option. Under this policy:

• Eligible Returns: Return your kurti if it arrives defective, damaged, or incorrect as per the order.
• Specific Reasons: Returns are accepted only if the issue is due to an error on our part, such as the wrong size, color, or a defective product.

Return Costs

• Comprehensive Return Option: Enjoy free returns on eligible kurtis, regardless of the reason for the return.
• Defective or Incorrect Item Return: Returns are also free if the issue with your kurti is due to a fault on our end, including problems like incorrect delivery, damage, or defects.

Note: To ensure a smooth return process, please verify the following conditions for free returns:

• Incorrect Product: Wrong size, color, or a completely different item from what was shown.
• Defective Product: Items that are dirty, stained, broken, torn, or incomplete.
• Quantity Issues: Less quantity than ordered or missing parts.

Before initiating a return, please ensure the following:

• Product Quality: The returned item must be in merchantable condition, meaning it should be unused and in its original packaging.
• Performance: If applicable, confirm that the product has not experienced a decline in performance.

To initiate a return, please follow these steps:

1. Eligibility Check: Verify if your product qualifies for a return within the specified return period listed on the product detail page.
2. Create a Return Request: Navigate to the ‘My Orders’ section on our platform and submit a return request. Follow the on-screen instructions to complete this process.
3. Return ID: Once your request is processed, a Return ID will be generated for tracking.

If you purchased multiple items in one order, you can initiate separate return requests for each item. Ensure that the items are ready for pickup by our delivery partners if you have scheduled a return.

Exchanges

To check if your product is eligible for an exchange, consult the order details page under ‘My Orders’. Exchanges are subject to stock availability and other criteria such as serviceable addresses and seller ratings.

Please Note:

• Exchange Eligibility: The reason for exchange and the availability of the product will determine eligibility. Products are not eligible for exchange if the reason is a change of mind or product quality issues.
• Price Differences: If the exchanged product costs more than the original, you will need to pay the difference. Conversely, if it costs less, we will refund the difference.
• Exchange Process: The request must be made within the return window specified on the product detail page. If the desired exchange product is unavailable, your request may be converted to a return at our discretion.

Important: Exchanges are limited to a single transaction per order. No further exchanges will be processed for the same order once a product has been exchanged.

Product Returns and Exchanges at Modal Fashion

At Modal Fashion, we strive to ensure that every purchase is perfect. As part of our commitment to quality, please be aware of our return and exchange policies to make your shopping experience as seamless as possible.

Returns

When arranging a return, our delivery partner may conduct a quality check to confirm that the product meets our return criteria. If a product does not pass this quality check, it will not be eligible for return, and a refund will not be issued. Returns will be processed from the same address where the original delivery was made.

Upon receipt of the returned item, it will undergo a thorough quality inspection. If the product meets our standards for return, a refund will be initiated. However, if the product does not meet these standards, it will be shipped back to you at your expense, and no refund will be processed.

Exchanges

If you wish to exchange a product purchased from our platform, you can do so within the specified exchange period. Please note that exchanges are only possible for the same product, not for a different item. Here’s how to get started with your exchange:

1. Check Eligibility: If an exchange is possible for your product, you’ll find the option under the ‘My Orders’ section on our platform.
2. Request Exchange: Create an ‘exchange request’ in the ‘My Orders’ section and follow the on-screen instructions.
3. Multiple Items: For orders with multiple products, you can request exchanges for individual items.
4. Exchange ID: After your request is processed, you will receive an Exchange ID.
5. Prepare for Pickup: Ensure the product is in its original packaging with all tags and accessories intact. The product should be unused, unworn, and in its original condition.
6. Exchange Process: Once the item is handed over to the delivery agent, the exchanged product will either be delivered to you separately or at the time of pick-up, depending on our discretion.

Please note that during the pick-up, the delivery agent may perform a quality check. If the product does not meet our criteria, the exchange will not be processed.

General Guidelines for Returns and Exchanges

To ensure a smooth return or exchange process, please make sure the product:

• Is unused, unwashed, and free of stains, with any quality check seals or tags intact.
• Matches the product that was delivered to you.

The returned or exchanged product’s IMEI, name, image, brand, serial number, article number, or barcode must match our records. Additional conditions may apply based on the specific product details.

Address and Eligibility: Ensure that your address and the item you wish to return or exchange comply with our policy.

Pickup Availability: If a return is not eligible for pickup, you will not have the option to return the item.

Once your return is approved, a refund will be processed after we receive the product. For exchanges, you will receive the new product as per your request.